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Problem
Possible reasons
Solutions
The fryer does not start
The airfryer is not plugged in.
The pan and basket is not fully inserted.
Plug in the power cord.
Make sure the pan and basket is correctly assembled and inserted in the main unit.
The ingredients are not cooked properly
The basket is too full.
The temperature is too low
Use smaller batches of ingredients in the basket to fry them evenly
Increase the temperature
The ingredients are fried unevenly
You did not flip or shake the ingredients halfway
Ingredients that lie across each other need to be shaken or turned halfway through.
The food is not crispy
The airfryer did not preheat
The type of ingredients is meant for frying in oil
Preheat airfryer 3-5 minutes.
Try to brush or spray oil onto the ingredients before airfrying.
White smoke is coming out of the fryer
You are preparing greasy ingredients.
With greasy food, oil can leak into the pan. Oil makes the makes the white smoke, but it will not affect the appliance or the end result.
E0
Open circuit of temperature sensor
Contact customer service
E1
Short circuit of temperature sensor
Contact customer service
E2
Fan failure, high temperature protection
Contact customer service
E5
The temperature exceeds the set range, and the machine protects itself
If its not starting again, contact customer service
The first use gives off un unpleasant odour
This is normal during the first times you are using the airfryer
Dry heat the airfryer for 10 minutes before using it the first time
The airfryer stops or will not heat up
If no alarms or error codes appear, check that the plug is plugged in correctly
Make sure the power cord is plugged in. If it’s still not working, contact customer service
